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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stacey Little

Stacey Little

September 30, 2026

5  out of  5
rating by Stacey Little
"Kim was very sweet, she explained everything to me, and got everything done quickly!"
We responded:
"Thank you so much for the kind review! We’re glad Kim took great care of you and made everything easy to understand and quick to get done. We appreciate you trusting our team with your insurance needs!"
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Clifford Moss, Jr.

September 24, 2026

5  out of  5
rating by Clifford Moss, Jr.
"Megan was excellent!"
We responded:
"Thank you for the 5-star review! We’re so glad Megan provided you with excellent service. We appreciate you choosing our State Farm team!
"
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vernon lewis

September 17, 2026

5  out of  5
rating by vernon lewis
"i needed help on a claim and they helped me."
We responded:
"Thank you for the 5-star review! We’re so glad our team was able to help with your claim. We appreciate you trusting us to be there when you need us!
"
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Maronda Wilbanks

September 16, 2026

5  out of  5
rating by Maronda Wilbanks
"Tiffany was very helpful and prompt with assistance!"
We responded:
"Thank you for the great review! We’re so glad Tiffany was able to provide prompt and helpful service. We appreciate you trusting our team with your insurance needs!
"
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Dean Troutt

September 16, 2026

5  out of  5
rating by Dean Troutt
"The girl help me did a fantastic job I deeply appreciate the help"
We responded:
"Thank you so much for the kind words! We’re glad our team was able to provide you with great service and the help you needed. We truly appreciate your business and your review!
"
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Allen Baker

September 15, 2026

5  out of  5
rating by Allen Baker
"Excellent customer service friendly and professional Tiffany was amazing she is a wonderful person thank you all so much"
We responded:
"Thank you so much for the kind review! We’re so glad Tiffany took great care of you. She is a wonderful part of our team, and we truly appreciate you trusting us with your insurance needs!
"
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Billy Goodman

September 15, 2026

5  out of  5
rating by Billy Goodman
"From the first minute I walked through the door I felt like this is family. My agent was Kimberly Thomas who made me feel like I had known her my whole life. She was very knowledgeable caring and concerned about my needs. Once Kim and I decided on the policy my wife and I needed I said let’s do it. State Farm in Lexington, Tn. located right beside the Hospital is where to do for all your insurance needs. I was very pleased with my outcome."
We responded:
"Thank you so much for the wonderful review! We’re thrilled that Kim made you feel right at home and took the time to understand your insurance needs. Making our customers feel like family is so important to us. We truly appreciate you and your wife trusting our Lexington team and look forward to serving you for years to come!
"
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selena powers

September 10, 2026

5  out of  5
rating by selena powers
"Are always very pleasant and eager to help whenever problems arise . Go above and beyond the call of duty to solve the issues ."
We responded:
"Thank you so much for your kind words! We’re always happy to help and do everything we can to make things easier for our customers. We truly appreciate your trust in our team!
"
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R Britton

September 9, 2026

5  out of  5
rating by R Britton
"Kim was extremely helpful and efficient. I have had nothing but exceptional service from Tasha Johnsons State Farm office."
We responded:
"Thank you so much for the 5-star review! We’re glad to hear that you had a great experience with Kim. We truly appreciate your kind words and your trust in our team. It’s always a pleasure to serve you!
"
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Stephen Watson III

September 4, 2026

5  out of  5
rating by Stephen Watson III
"Needed roadside assistance but mistakenly called Lexington Office when I reached out for assistance. Tiffany offered to help but I did not want to bother her since I am insured out of Henderson. Henderson, not much help other than a referral to an app and a roadside assistance phone number. Roadside assistance was wreck on so many levels, but that is another story. Frustrated and annoyed at what seemed like 20 minutes, I then, went back to a truly exceptional office service service provider, Tiffany Matheny at the Lexington Office, who resolved everything with a level of care, service and professionalism seldom if ever seen. Tasha is quite nice, proficient and very helpful and the Henderson Office is generally spot on. But wow, Tiffany Matheny is clearly a star employee that generates a most favorable impression for Tasha, the Lexington Office, and State Farm. She handled everything quickly, efficiently and with a level of follow-through/personal style that was a delight. First review in 69 years as I usually do not bother. However, Tiffany deserves a special shout-out and I would say that if you need service when you are in need, the very best can be found with Tasha, State Farm and most decidedly, with Tiffany."
We responded:
"Thank you so much for taking the time to share your experience! We’re incredibly proud of Tiffany and the care she provides to our customers. We truly appreciate your kind words and are so glad she was able to step in and get everything taken care of for you. Thank you for trusting our team—we’re always happy to help!
"
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P F

September 3, 2026

5  out of  5
rating by P F
"These ladies are always helpful and take care of us thoroughly and thoughtfully. Always a great job!!!"
We responded:
"Thank you so much for the kind words! We truly appreciate your trust in our team and are so glad to hear you always feel well taken care of. It’s our pleasure to help, and we appreciate you!
"
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Ron Harris

September 3, 2026

5  out of  5
rating by Ron Harris
"Kim is always helpful in resolving all issues and questions. For my account."
We responded:
"Thank you so much for the kind words! We’re glad to hear Kim is always there to help with your questions and take care of your needs. We’re blessed to have her on our team and truly appreciate you trusting our office!
"
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Stephanie Maples

September 2, 2026

5  out of  5
rating by Stephanie Maples
"Very professional! Always satisfied with their customer service! A wonderful company to do business with."
We responded:
"Thank you so much for the kind words! We’re grateful for your trust in our team and so glad you’ve had a great experience with our office. We truly appreciate your business and the opportunity to serve you!
"
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Joel Spencer

September 1, 2026

5  out of  5
rating by Joel Spencer
"Very attentive to your needs and available, I much appreciate the time and dedication!"
We responded:
"Thank you so much for the kind words! Taking the time to listen and be there when our customers need us is so important to our team. We truly appreciate your trust in our office and the opportunity to serve you!
"
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Linda Pickett

September 1, 2026

5  out of  5
rating by Linda Pickett
"Kim was extremely helpful and knowledgeable in helping to do comparison rates with the current company versus State Farm and saved a big difference in both house and car insurance. Truly appreciated the time and explanation. Great company!!!"
We responded:
"Thank you so much for the kind review! We’re glad Kim was able to take the time to explain your options and help you save on both your home and auto insurance. We truly appreciate you giving our office the opportunity to earn your business and look forward to taking great care of you!
"
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J.R. Livingston

August 31, 2026

5  out of  5
rating by J.R. Livingston
"I have for several years, appreciated the courtesy and prompt response to any concerns that I might have had. Thank you to the Tasha Johnson team for making the insurance process manageable. Thank you Megan for your time and patience. I truly appreciate that."
We responded:
"Thank you so much for your kind words and for trusting our team over the years! We’re grateful to know we’ve helped make insurance a little easier for you. Megan will especially appreciate the shoutout! Thank you for allowing us to serve you—we truly appreciate your business!
"
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Ricky Taylor

August 29, 2026

5  out of  5
rating by Ricky Taylor
"Enjoyable..."
We responded:
"We enjoy working with you too Mr. Taylor. Thank you for the review."
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Ed Hawkins

August 27, 2026

5  out of  5
rating by Ed Hawkins
"I have been with many different insurance companies over the many decades I have been driving and this agent and her staff have by far been the best and most helpful agency i have ever been with! Thanks Tasha to tou and your team."
We responded:
"Thank you so much for the kind words! It truly means a lot to me and our team. We’re grateful for your trust and the opportunity to take care of you. Thank you for choosing our office!
"
Profile photo of Deborah Warholc Brigham

Deborah Warholc Brigham

August 26, 2026

5  out of  5
rating by Deborah Warholc Brigham
"It's been a pleasure to deal with state farm for years.State Farm is always there when you need them.They are always on top of things.I appreciate there business."
We responded:
"Thank you so much for your continued trust in our office over the years! We truly appreciate your business and are grateful for the opportunity to be here when you need us. Thank you for being part of our State Farm family!
"
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malachi johnson

August 24, 2026

5  out of  5
rating by malachi johnson
"Kim was great, and provided great assistance!"
We responded:
"Thank you so much for the kind review! We’re glad to hear Kim provided you with great assistance. We appreciate you trusting our State Farm team and look forward to helping you again whenever you need us!
"
Profile photo of KATHY HILLIARD

KATHY HILLIARD

August 24, 2026

5  out of  5
rating by KATHY HILLIARD
"Great service !!!"
We responded:
"Thank you for the 5-star review! We’re so glad you had a great experience with our team. We truly appreciate your business and look forward to continuing to serve you!
"
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Samantha Hanna

August 24, 2026

5  out of  5
rating by Samantha Hanna
"I have been a loyal customer for many years! I will always recommend State Farm Insurance. Friendly, knowledgeable associates that are always available to help."
We responded:
"Thank you so much for your loyalty and for recommending our State Farm office! We truly appreciate your trust in our team over the years. Providing friendly, knowledgeable, and dependable service is always our goal, and we’re grateful for the opportunity to continue serving you!
"
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Priscilla Harden

August 19, 2026

5  out of  5
rating by Priscilla Harden
"They was patient with us and help us get what we needed and quickly and was very nice !"
We responded:
"Thank you for the great review! We’re so glad our team could make the process quick and easy while taking the time to help you get exactly what you needed. We truly appreciate your kind words and are always happy to help!
"
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Stacye Alexander

August 19, 2026

5  out of  5
rating by Stacye Alexander
"Kimberly is the best! I swapped from another company a couple of years ago and have been extremely pleased with State Farm. They’re always quick to reply and so helpful!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Kimberly has taken such great care of you and that you’ve been pleased with your decision to switch to State Farm. Providing quick, helpful, and dependable service is always our goal. We truly appreciate your trust in Kimberly and our team!
"
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Jac Middleton

August 19, 2026

5  out of  5
rating by Jac Middleton
"Kim makes every process so easy! She’s quick to answer any questions, provide her array of knowledge, and find you the best possible rates. It was the easiest insurance process I’ve ever encountered. Much cheaper than other insurance companies as well."
We responded:
"Thank you for the amazing review! We’re so glad Kim made your insurance experience easy and straightforward. Her knowledge, responsiveness, and dedication to helping customers find coverage that fits their needs are such valuable parts of our team. We truly appreciate you choosing us and taking the time to share your experience!
"